College Education/ Certification or Professional Diploma in Hospitality Administration or related
1-3 Years working experience in the hospitality industry preferably as a Receptionist.
Fluent in English communication (reading, writing, speaking)
Job Specific Competencies
Drive and Resilience
Analysis and solutions.
Attention to detail.
Organization and order.
Planning and coordinating.
To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure an excellent customer experience.
Ensures to answer the phone in a polite and professional manner in accordance with the set standards from the clubs’ telephone etiquettes.
Keep up to date with current promotions and pricing for various Club facilities & membership, to provide information to guests on request, while maximizing every sales opportunities.
Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.
Help with the Administration work, mailings assigned to him/ her by the Manager.
Greets the guests in a friendly and courteous manner at the entrance of the Club. Ensure that you greet the guest within 30 seconds of arrival. Also ensure that you greet the children first & with the same special attention as adults.
Listen& try to solve guest’s complaints and gratify requests or if unable to do so, ensure that they are promptly reported to the Supervisor or Manager.
Good knowhow on the facilities provided by Club and its daily events, also functions in order to satisfy guest’s inquiries.
Deals swiftly, efficiently and sensitively to guest complaints and follow through.
Maintains awareness of guest profile through guest history system and welcome the regular guest by their names..
Should thank each guest upon departure, extend a return invitation and offer a pleasant parting comment; in a friendly and courteous manner.
Handling the safety deposit box keys, Log out/in all keys used by offices, outlets and areas.
Distribution of newspapers to all concerned.
Ensure all restaurant reservations are forwarded on time to outlets.
Exhibit personal grooming, appearance and attitude in a manner, which will enhance the guests experience and satisfaction.
Receive payment from the guest or concerned, by cash or credit card in liaison with Meetings & Events Department..
To administer the general petty cash system and float in an accurate manner.
Run night Audit, balance, post and report on the front desk.
Process requests for VIP lounge operations, timely respond to the concerned, assist the guest efficiently..
Keep a general check on the cleanliness of the Reception and Lobby area and report any needs to the Housekeeping Department.
Maintains regular and effective liaison between Front Office and all other departments.
To be aware of all safety and fire drill procedures and attend training conducted by the Training and the Engineering Departments.
Attends the daily briefing.
Perform all work related requests made by the Front Office Supervisor/Shift Leader/Manager, which may or might not be directly in the scope of work.
Bachelor’s Degree/ Diploma in Health & Safety and NEBOSH Certified
Basic proficiency in MS Office Applications
First Aid, Fire & Safety, Quality Management Training certifications
Preferably 3-5 Year’s experience as an HSE Officer or in a similar position
Fluent in Arabic and English communication (reading, writing, speaking)
Job Related Competencies
Continuous Improvement & Innovation
Work Standards – Quality Focused
Ability to work under Pressure
Action Oriented & Drive for results
To conduct & regularly review risk assessment for all areas in the site & accommodation, implement site specific control measures to minimize hazards.
To ensure that the HSE management system is established, implemented and maintained in accordance with ISO 14001 and OHSAS 18001 standards requirements.
To provide the Quality Manager with the necessary reports on the HSE management system established within the site & accommodation along with recommendations for improvement.
To communicate emergency management plans to address course of actions in case of an emergency.
To conduct monthly fire & risk assessment for the building and record an official report with action plan or rectification as on need basis.
To report all accidents or injuries that occur to the employees while at work and ensure that any employee who is injured while at work completes and signs the Employee's Report of Work-Related Injury Form. Additionally, prepare the employee form, Accident Witness Statement Form.
To assess the hazards of the work area to determine the type of protective equipment needed and to provide training on its use.
To monitor / identify relevant changes in HSE / HACCP local regulations and laws and update the internal procedures, policies and forms accordingly.
To manage and control all documents (manuals, policies, procedures, logs) related to Environmental Health and Safety measures and HACCP and the corresponding reports.
To participate in any Training & Development sessions as recommended by Quality Manager.
Perform Other duties as assigned from the Quality Manager.